Answers to common questions, and how to reach us directly.
How do I start my free trial?
Open the app, go to any premium feature (Analysis, Brief, or Portfolio insights), and tap Subscribe. New subscribers get a 7-day free trial before any charge — cancel any time during the trial and you won't be billed.
How do I manage or cancel my subscription?
Subscriptions are billed and managed through Apple, not Stoxio directly. On your iPhone, go to Settings → [your name] → Subscriptions → Stoxio AI, and you can change your plan or cancel there. You can also tap "Manage Subscription" inside the app's More tab.
I upgraded or reinstalled the app — where are my purchases?
Tap "Restore Purchases" in the app's paywall or More tab. This re-links your active subscription to your account using your Apple ID — no need to pay again.
What markets and stocks does Stoxio cover?
Stoxio covers US, UK (LSE), European, Japanese, Hong Kong, Australian, and Canadian exchanges. Data depth varies slightly by market — for example, some UK earnings calendar data is currently limited. We're always working to expand coverage.
Is Stoxio's AI analysis financial advice?
No. Stoxio AI provides informational analysis only — it does not provide financial, investment, or legal advice. Always do your own research and consult a licensed professional before making investment decisions.
How do I reset my password?
On the sign-in screen, tap "Forgot Password?" and follow the link sent to your email. If you don't see it within a few minutes, check your spam folder.
How do I delete my account and data?
Go to More → Settings → Delete Account inside the app. This permanently removes your portfolio, watchlist, and analysis history. If you need help, email us at hello@stoxio.ai.
Something's not working — how do I report a bug?
Email hello@stoxio.ai with a description of what happened and, if possible, a screenshot. We read every message.